Taylor on county image
The image of Kings County within the state is exceptional. We are known to be innovative, cooperative, easy to work with, open, honest, and sharing. We freely share with other counties our successful programs and advice. I have never heard one word of criticism of our county or its employees at the state level in 10 years, only praise. Locally, the County's image is determined by the service delivered by a county employee. When a person does not feel that they have received good service, they call their Supervisor. Our job is to check out the situation and determine if the complaint has merit . If it does, we apologize and make sure it does not happen again. If it is a case where the person just did not get the answer they wanted, it is our job to explain to them our inability to satisfy their need and direct them to a possible solution if one exists.